Frequently Asked Questions
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What is check-in and check-out time?
Check-in time is 4 p.m. and check out is 11 a.m. While we cannot guarantee early check-ins or late check-outs, we will do our best to accommodate special requests.
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What are the opening hours of the resort?
We are open daily. Please see our opening hours here.
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Is breakfast included?
Breakfast is not included with a room booking. We do offer some packages that include dining credits. Please inquire upon booking.
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What is your cancellation policy for accommodations?
To cancel your hotel booking and receive a full refund on your deposit, we require seven days’ advance notice.
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What is included when I stay at the resort?
The pool facilities and the fitness room are available to all our guests staying overnight. The pool facilities include an outdoor heated pool, a hot tub, an infrared sauna and a steam cave. Additional amenities include parking, Wi-Fi and the use of our Serenity Gardens with Adirondack chairs and fire bowls.
Please note: Day spa guests will need a pool reservation. Please view our spa’s frequently asked questions below.
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Is there a resort fee?
Please note we do charge a nightly resort fee of 5% on accommodations.
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Are you pet friendly?
Yes, we allow pets in our Ocean Standard Rooms (Comfort) only. There is a nightly pet fee of $40 in addition to the nightly room rate. Please note it is necessary to request a pet-friendly room at time of booking as these accommodations are subject to availability.
Guide and service dogs meeting the Guide and Service Dog Act of British Columbia criteria (with proof of certification) will be accepted in all areas of the resort at no charge. As per the BC Guide Dog & Service Dog Certification, emotional support animals are not recognized and will be accepted as regular pets with prior reservations only.
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When is the last call to ask for my room to be made?
Our housekeeping team will proceed to its last round at 3 p.m. Please use your door hanger, which says “SShhh” if you do not require assistance. Or use your Privacy button in the Penthouses and Ocean Courtyard Rooms.
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Is the Kingfisher Pacific Resort an adult-oriented resort?
Children are welcome at the Kingfisher. However, please note that we are more of an adult-oriented property focusing on serenity and relaxation. There are no on-site activities for children, and the pool facility’s hours for children under the age of 13 are 9–10 a.m. and 6–8 p.m. only. Any guest 14 years old and under must be accompanied by an adult.
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Do you have any rooms designed for guests in wheelchairs or with limited mobility?
We do offer ground-level accommodations as needed by guests with limited mobility. Please be sure to make this request at the time of booking.
Although it depends on guests’ unique requirements, we usually suggest the Accessible Beachfront Orca Suite for those with limited mobility, as it’s the most accessible for guests requiring a ramp, walk-in shower and grab bars. We can also provide a raised toilet seat or shower seat on request. Please note there is no elevator access in our Ocean Standard Rooms or Ocean Courtyard Rooms (only the Beachfront Suite building has an elevator).
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Are the rooms/suites air conditioned?
Air conditioning is available in our Ocean Courtyard Rooms, Grand Pacific Beachfront Suite, Eagle Beachfront Suite and our Penthouse Beachfront Suite. Every room and suite has a fan and sliding doors with screens. Additional fans are available upon request.
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What is your smoking policy?
All guest rooms, patios and balconies are 100% non-smoking. This includes use of tobacco, vaping products and cannabis. There are designated smoking areas located around the resort. Please ask the front desk agents for details.
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Do you have an EV charging station?
At this time we do not have an EV charging station on site. There are multiple charging stations located less than 10 kilometres from the resort. A list of eight locations is available at the front desk.
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Do any of the rooms or suites have cooking facilities?
All rooms and suites include a small fridge and coffee maker. Our Beachfront Suites and Penthouses feature a high-end kitchenette for those looking to enhance their experience, but no cooking stove.
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Can I bring a propane BBQ or fire bowl for the patio/balcony?
Personal BBQs and fire bowls are not permitted on our guest room patios/balconies, but you’re invited to enjoy the numerous fire bowls in our stunning Serenity Gardens.
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Can I bring candles into my guest room?
Candles are not permitted in guest rooms as they are a fire hazard.
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When are the Serenity Gardens’ fire bowls lit?
The Serenity Gardens’ fire bowls are lit each evening from dusk until 10 p.m. Please note fire bowls cannot be reserved.
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Is there a bike storage and wash station?
We have limited bike storage on site, but we can offer a bike wash station area on request.
Should you wish to store your bike in our storage, please inquire with the front desk for availability and details (we are not liable for theft or damage).
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Does the Kingfisher host weddings?
We no longer host weddings at the resort, as our mission is to provide a relaxing spa environment for our guests.
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Does the Kingfisher offer meeting space?
Yes, our Kingfisher Room and our Penthouse suites are available for intimate corporate retreats, team development and meetings. Learn more here.
