FAQ

Check-in time is 4 p.m. and check out is 11 a.m. While we cannot guarantee early check-ins or late check-outs, we will do our best to accommodate special requests.

We are open daily. Please see our opening hours here.

Breakfast is not included with a room booking. We do offer some packages that include dining credits. Please inquire upon booking.

To cancel your hotel booking and receive a full refund on your deposit, we require seven days’ advance notice.

The pool facilities and the fitness room are available to all our guests staying overnight. The pool facilities include an outdoor heated pool, a hot tub, an infrared sauna and a steam cave. Additional amenities include parking, Wi-Fi and the use of our Serenity Gardens with Adirondack chairs and fire bowls.

Please note: Day spa guests will need a pool reservation. Please view our spa’s frequently asked questions below.

Please note we do charge a nightly resort fee of 5% on accommodations.

Yes, we allow pets in our Standard Oceanview Rooms only. There is a nightly pet fee of $40 in addition to the nightly room rate. Please note it is necessary to request a pet-friendly room at time of booking as these accommodations are subject to availability.

Guide and service dogs meeting the Guide and Service Dog Act of British Columbia criteria (with proof of certification) will be accepted in all areas of the resort at no charge. As per the BC Guide Dog & Service Dog Certification, emotional support animals are not recognized and will be accepted as regular pets with prior reservations only.

Our housekeeping team will proceed to its last round at 3 p.m. Please use your door hanger, which says “Please maken up my room,” if you require assistance.

Children are welcome at the Kingfisher. However, please note that we are more of an adult-oriented property focusing on serenity and relaxation. There are no on-site activities for children, and the pool facility’s hours for children under the age of 13 are 9–10 a.m. and 6–8 p.m. only. Any guest 14 years old and under must be accompanied by an adult.

We do offer ground-level accommodations as needed by guests with limited mobility. Please be sure to make this request at the time of booking.

Although it depends on guests’ unique requirements, we usually suggest the Accessible Beachfront Orca Suite for those with limited mobility, as it’s the most accessible for guests requiring a ramp, walk-in shower and grab bars. We can also provide a raised toilet seat or shower seat on request. Please note there is no elevator access in our Standard Oceanview Rooms or Ocean Courtyard Rooms (only the Beachfront Suite building has an elevator).

Air conditioning is available in our Ocean Courtyard Rooms, Grand Pacific Beachfront Suite, Eagle Beachfront Suite and our Penthouse Beachfront Suite. Every room and suite has a fan and sliding doors with screens. Additional fans are available upon request.

All guest rooms, patios and balconies are 100% non-smoking. This includes use of tobacco, vaping products and cannabis. There are designated smoking areas located around the resort. Please ask the front desk agents for details.

At this time we do not have an EV charging station on site. There are multiple charging stations located less than 10 kilometres from the resort. A list of eight locations is available at the front desk.

All rooms and suites include a small fridge and coffee maker. Our Beachfront Suites and Penthouses feature a high-end kitchenette for those looking to enhance their experience.

Personal BBQs and fire bowls are not permitted on our guest room patios/balconies, but you’re invited to enjoy the numerous fire bowls in our stunning Serenity Gardens.

Candles are not permitted in guest rooms as they are a fire hazard.

The Serenity Gardens’ fire bowls are lit each evening from dusk until 10 p.m. Please note fire bowls cannot be reserved.

We have limited bike storage on site, but we can offer a bike wash station area on request.

Should you wish to store your bike in our storage, please inquire with the front desk for availability and details (we are not liable for theft or damage).

We no longer host weddings at the resort, as our mission is to provide a relaxing spa environment for our guests.

Yes, our Kingfisher Room and our Penthouse suites are available for intimate corporate retreats, team development and meetings. Learn more here.

In the event of illness preventing your attendance at the scheduled appointment, please kindly notify us. While the cancellation fee still applies, the incurred amount can be used as credit for a future service within the next three months.

Because we have reserved this specific time for your appointment, we require a minimum of 48 hours advance notice for any cancellation or appointment time changes.

After that, please note the following service charges: 

Within 48 hours: 50% of the service price

No-show: 100% of the service price

These are open daily. Please see our opening hours here.

Only registered resort guests and day spa guests with advanced reservations to the Pacific Mist Spa are able to access our outdoor pool facilities.

We do not offer drop-in rates for access to the pool facilities only.

Day spa guests may make a pool reservation for one hour before their spa treatment or Pacific Mist Hydropath® appointment. Day spa guests are welcome to sign up by calling our Reservations Department at 1.800.663.7929. Please be advised that access to the pool facilities is not guaranteed with your spa booking.

The Pacific Mist Hydropath® offers a guided therapeutic journey through a re-created West Coast shoreline, with sandstone sculpted caves and pools. Each of its eight steps delivers unique therapeutic benefits, and it’s a perfect experience to enjoy on your own, with friends or with someone special. Each appointment time can accommodate up to four guests per group, and advanced reservations are required. For more details, please learn about the Pacific Mist Hydropath® here.

Your guided hydrotherapy experience will last one hour. To complete the experience, you are invited to spend time in our Relaxation Lounge, which overlooks the Strait of Georgia, and enjoy a cup of soothing herbal tea.

Your experience will be guided by one of our attendants. You may have other guests enjoying the experience ahead of you or behind you.

The service is not recommended for guests with heart conditions, high blood pressure and/or mobility issues (you must be able to navigate stairs and lower into and out of the bathtub). The Pacific Mist Hydropath® may not be suitable for guests with thyroid conditions, those with iodine or seaweed allergies, and pregnant women. More serious health conditions require a doctor’s permission. The Pacific Mist Hydropath® is not suitable for individuals under the age of 16. Those aged 16 and above must be accompanied by a guardian or their parents. Please inquire before booking.

At the Pacific Mist Spa, we want you to enjoy a safe, nurturing and relaxing experience. Some of our spa services are not recommended for our guests with certain health conditions, such as allergies, high blood pressure and thyroid conditions. The use of essential oils is not recommended for pregnant women. More serious health conditions require a doctor’s permission. Please inquire before booking your spa experience.

Yes, all spa services require advanced reservations, including our Pacific Mist Hydropath®. If you’re staying on a package that includes spa credits, we strongly suggest reserving at the time of booking to ensure you’re guaranteed a spot.

Only massages booked with a Registered Massage Therapist are claimable through insurance. It is necessary to request a Custom RMT Massage at the time of booking. We do not offer direct billing; a receipt will be provided upon completion of the service.

Yes, our Fitness Room is equipped with brand-new gym equipment and is available for resort guests, who can access it with their room key between the hours of 7 a.m. and 10 p.m. Please visit the front desk for help finding our gym facilities.

While we sincerely appreciated the opportunity to have welcomed fitness members over many years, we are no longer offering fitness memberships. We hope to welcome you back as day spa or resort guests.

Spa Treatments : Guests must be 13 years of age to enjoy select spa services. 

Swimming pool: Children under the age of 13 are welcome from 9:00am-10:00am and 6:00pm-8:00pm daily. Any guest 14 years old and under must be accompanied by an adult. 

 The Pacific Mist Hydropath® is not suitable for individuals under the age of 16. Those aged 16 and above must be accompanied by a guardian or their parents. Please inquire before booking.